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If you'd like to cancel or change your order, please call 888-909-RAIN or email orderinfo@guttersupply.com as soon as possible. We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment and shipping systems are designed to get orders out as quickly and efficiently as possible. Therefore, we cannot change or cancel an order once it has entered the shipping process. All cancellations must have written documentation/confirmation from a GutterSupply.com representative by fax or email. If you cancel your order after it has been shipped and refuse the shipment, you will be responsible for all freight and crating charges, plus a 20% restocking fee. In addition, if you ordered fabricated and/or special order items, you will be responsible for the full price of those items.
Your satisfaction is guaranteed. If you are not satisfied with your purchase, you may return it within 30 days from receipt of goods and we will refund the purchase price, less our shipping & handling costs, plus a 20% restocking fee. You must email returns@guttersupply.com or call 888-909-RAIN and receive a RA# prior to return shipment. You must accompany the shipment with a copy of your receipt and the issued RA#. Refunds will not be made on returned merchandise received without an issued RA#. A credit card refund, in house credit, or check will be issued within 15 days after the return is received. You will be responsible for payment of the return shipping & handling charges. For your protection, we recommend you use UPS or Insured Parcel Post for shipment of returns. We will not be responsible for non-delivery or damage during return shipping. The merchandise must be in re-saleable condition and properly packaged in order to receive a refund. Refunds cannot be processed for items that are returned in poor condition. It will be the responsibility of the customer to initiate any claims with UPS or other carriers as to items damaged in return shipment. Fabricated items, including Gutters, Downspouts, Leader Heads and special order items are non-returnable and non-refundable. Gutter Machines and brakes are non-returnable and non-refundable, with the exception of manufacturer defects or damages.
All quantities have been checked twice for accuracy, and products have been thoroughly inspected at our facility prior to shipment. After the shipment leaves our facility, the freight carrier is accepting responsibility for delivering the order as it was accepted on the bill of lading (COMPLETE AND IN GOOD CONDITION, EXCEPT AS NOTED). We need our customers to do the same upon delivery. It is the responsibility of the customer to inspect all packages upon receipt, checking for visible damages to the exterior of the packages and comparing contents with the packing slip. The customer is REQUIRED to note any damages in writing (on the bill of lading) to the delivering carrier at time of delivery to be eligible for reimbursement. All claims for shipping damages or missing product must be reported to us within (5) business days from delivery. This may be done by email orderinfo@guttersupply.com or by calling 888-909-RAIN. We will handle all claims with our freight carrier on the customer's behalf and ship out replacement product immediately. Digital pictures may be requested to assist us in our claim with the freight company. Due to the nature of our products and the building sites our products are commonly delivered to, no damage claims will be accepted after (5) business days from receipt of product. If we receive notice within (5) business days of delivery, the customer will not be responsible for any additional charges.
Gutter Supply Inc will assign or transfer to you any assignable or transferable manufacturer's warranties, if any, applicable to this purchase, in lieu of all other warranties, express or implied. Gutter Supply Inc MAKES NO OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, AND SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
The customer agrees not to hold Gutter Supply Inc responsible for any delay caused in whole, or in part, by circumstances beyond Gutter Supply Inc's reasonable control, including but not limited to force majeure, delays by carriers or delays in shipment or receipt of materials from suppliers.
Gutter Supply Inc will not be liable under any circumstance for consequential or incidental damages arising out of or in connection with your order. Gutter Supply Inc's liability is limited to repayment of the purchase price of items not conforming to the description on the Gutter Supply Inc invoices upon return of the items to Gutter Supply Inc. THIS REMEDY IS YOUR EXCLUSIVE REMEDY. You agree to indemnify and hold Gutter Supply Inc harmless from and against all claims, demands, action, causes of action, costs, expenses and attorney's fees arising out of or in connection with any injury, including death, to any person or persons (whether third parties or your agents, servants or employees), and any other damages to or loss of any property (whether belonging to you or a third party), and any other damages recognized at law or inequity, caused by or resulting from, in whole or in part, any act(s) or omission(s), negligent or otherwise, by you, or by any of your agents, servants, employees, subcontractors or customers. In the event that the applicable law prohibits enforcement of this clause as written, then and only then, this clause shall be modified to provide maximum indemnification allowable under the applicable law.
Thank you for choosing to be part of our community at Gutter Supply Inc. ("company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@guttersupply.com.
When you visit our website www.guttersupply.com, mobile application, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites or Apps and our services.
This privacy policy applies to all information collected through our website (such as www.guttersupply.com), mobile application, ("Apps"), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Sites").
Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.
1. WHAT INFORMATION DO WE COLLECT?
Personal Information you disclose to us
In short: We collect personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information.
This privacy policy applies to all information collected through our website (such as www.guttersupply.com), mobile application, ("Apps"), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Sites").
Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.
We collect personal information that you voluntarily provide to us when registering at the Sites or Apps, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Sites or Apps or otherwise contacting us.The personal information we collect can include the following
Name and Contact Data.
We collect your first and last name, email address, postal address, phone number, and other similar contact data.
Credentials.
We collect passwords, password hints, and similar security information used for authentication and account access.
Payment Data.
We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
2. HOW DO WE USE YOUR INFORMATION?
In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Sites or Apps for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests ("Business Purposes"), in order to enter into or perform a contract with you ("Contractual"), with your consent ("Consent"), and/or for compliance with our legal obligations ("Legal Reasons"). We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In short: We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations.
We only share and disclose your information in the following situations:
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites or Apps is at your own risk. You should only access the services within a secure environment.
7. DO WE COLLECT INFORMATION FROM MINORS?
In Short. We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Sites or Apps, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Sites or Apps. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at info@guttersupply.com.
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short:
If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can: Log into your account settings and update your user account.
Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
Cookies and similar technologies:
Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites or Apps.
Opting Out of email Marketing
You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list however, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may:
9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Sites or Apps, you have the right to request removal of unwanted data that you publicly post on the Sites or Apps. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Sites or Apps, but please be aware that the data may not be completely or comprehensively removed from our systems.
10. DO WE MAKE UPDATES TO THIS POLICY?
In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
11. HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments about us or our policies, email us at info@guttersupply.com or by post to:
935 Campus Dr.
Mundelein, IL 60060
United States
Phone: 888-909-7246
Fax: 847-283-0007
